Official Documents

Terms and Conditions my3win That You Need to Know

Before you start using the my3win platform, please read these terms and conditions carefully. This document outlines your rights and responsibilities as a member, as well as how we manage accounts, transactions, and gaming on our platform.

Updated: 1 January 2026

01 Introduction and Acceptance of Terms

Welcome to my3win. Our website and platform at my3win.fun operated by my3win Entertainment ("Company", "we"). By accessing, registering, or using any part of the my3win platform, you agree to be bound by the Terms and Conditions ("Terms") set out in this document.

If you disagree with any part of these Terms, we ask that you refrain from using our platform. Continued use of the my3win platform following any amendments to these Terms will be considered your acceptance of those changes.

Important: The my3win platform is only open to users aged 18 years and above. By registering, you confirm that you have reached the required age and are legally entitled to use this service.

02 Eligibility and Account Registration

To register and use my3win's services, you must meet the following requirements:

  • Be at least 18 years of age at the date of registration
  • Register only one (1) personal account — multiple accounts per individual are strictly prohibited
  • Not listed among individuals prohibited from using online gambling services
  • Provide accurate, complete, and up-to-date personal information during registration
  • Take full responsibility for the security of your password and account

My3win reserves the right to request identity verification (KYC) at any time. The verification process involves submitting valid identification documents such as a national ID or passport. Accounts that fail to complete the KYC process within the specified period may be temporarily suspended.

03 Deposits, Withdrawals and Financial Transactions

All financial transactions on the my3win platform are subject to the following policy:

Transaction Type Minimum Limit Processing Time Method
Deposit RM 30 Instant FPX, eWallet, Local Banks
Withdrawal RM 50 1–3 working days Registered bank account
Express Withdrawal RM 100 Within 24 hours Preferred eWallet

All withdrawal requests will be processed to the same bank account or eWallet used for the deposit. my3win is not liable for any delays caused by the bank or third-party payment service providers.

Deposits made into your my3win account are final and non-refundable except under exceptional circumstances determined by management. Withdrawals may only be made to accounts that have successfully completed KYC verification.

Transaction Security: All financial transactions on my3win are protected by 256-bit SSL encryption. Your financial data is never stored directly on our servers — we use an internationally certified payment processing system that meets PCI-DSS security standards.

04 Bonuses, Promotions and Wagering Requirements

My3win offers a wide range of bonuses and promotions to our members. Every bonus offer is subject to specific wagering requirements that must be fulfilled before any withdrawal is permitted. General promotion terms are as follows:

  • The welcome bonus can only be claimed once per new member
  • Wagering requirements are clearly displayed on each promotion page
  • Bonuses cannot be directly converted to cash without meeting the wagering requirements
  • My3win reserves the right to void bonuses if abuse or fraud is detected
  • Promotions cannot be combined with other offers unless specifically stated
  • The bonus validity period is as stated in the relevant promotion terms

My3win reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. The decision of the my3win team on all matters relating to bonuses and promotions is final.

05 Game Rules and Player Conduct

To ensure a safe, fair, and enjoyable gaming environment for all members, my3win enforces strict conduct rules. Members are prohibited from:

  • Using automation software, bots, or any unauthorised method to manipulate games
  • Sharing your account with others or allowing others to use your account
  • Opening multiple accounts to circumvent limits or abuse promotions
  • Engaging in any activity that disrupts the experience of other players
  • Attempting to exploit any technical bugs in the gaming system
  • Uploading or distributing offensive, threatening, or unlawful content

Any violation of these rules may result in immediate account suspension, cancellation of all associated bonuses and wins, and a permanent ban from the my3win platform.

06 Data Privacy and Information Confidentiality

My3win is committed to protecting the privacy and personal data security of every member. The collection and use of your personal data is governed by Privacy Policy which form part of these Terms. In summary:

  • Your personal data is collected for the purposes of identity verification, transaction processing, and service improvement
  • We do not sell or transfer your personal data to third parties without your consent
  • You have the right to request access, correction, or deletion of your personal data at any time
  • All data is stored on secure servers with full encryption and restricted access

07 Responsible Gaming

My3win takes responsible gaming seriously. We believe that online entertainment should remain a fun and controlled activity. As such, we provide the following self-control tools for all members:

  • Deposit Limit – Set daily, weekly, or monthly deposit limits according to your budget
  • Playing Time Limit – Manage your gaming session time so it does not exceed the duration you set
  • Temporary Break – Take a break from the platform for 24 hours, a week, or a month
  • Self-Exclusion – An option to exclude yourself from the platform for an extended period

If you feel that gaming is starting to have a negative impact on your life, we encourage you to use the available self-control tools or contact our support team. More information can be found on the Responsible Gaming ours.

Remember: Play for fun, not as a source of income. Never bet more than you can afford to lose. If you need help, the my3win support team is available 24/7.

08 Account Suspension and Closure

My3win reserves the right to suspend or close the account of any member under the following circumstances:

  • Violation of any part of these Terms and Conditions
  • Suspected fraud, money laundering, or other illegal activities
  • Failure to complete KYC verification within the specified period
  • Self-exclusion requests submitted by the member themselves
  • Orders from relevant authorities or regulatory bodies

If your account is closed due to a violation, any remaining balance will be reviewed first. Legitimate funds may be reclaimed subject to a satisfactory internal investigation. my3win is not liable for any losses arising from account closure due to a breach of these Terms.

09 Limitation of Liability

To the extent permitted by applicable law, my3win shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of our platform, including but not limited to:

  • Service disruptions caused by technical issues beyond our control
  • Losses arising from unauthorised use of your account by a third party
  • Damage to your device or system resulting from accessing our platform
  • Game results disputed after being confirmed as valid by our system

My3win's maximum liability under any circumstances shall not exceed the total net deposits you have made in the 30 days prior to the claim being submitted.

10 Effective Amendments to Terms and Conditions

My3win reserves the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or a notice on the website at least 7 days before taking effect, except in urgent circumstances requiring immediate action.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms shall first be resolved through voluntary negotiation. If a resolution cannot be reached, the dispute will be referred to binding arbitration.

If you have any questions or require further clarification on these Terms and Conditions, please contact our support team via email at [email protected] or via live chat available 24 hours a day.

A Platform Where You Can Trust

My3win is built on a foundation of transparency, security, and trust — this is our promise to every member

Transparent and Clear Terms

We write our terms and conditions in plain, easy-to-understand language, free of confusing legal jargon. Every policy is clearly explained so you fully understand your rights and responsibilities.

Personal Data Security

Your personal information is protected by 256-bit SSL encryption and a multi-layered security system. We never share your data with third parties without your explicit prior consent.

Fair and Impartial Gaming

All games on my3win use an independently audited Random Number Generator (RNG). This ensures every game outcome is genuine and free from any manipulation.

Fast Fund Withdrawal

Our withdrawal policy is designed to offer maximum convenience to members. Complete and valid withdrawal requests are processed promptly using local Malaysian payment methods.

Responsible Gaming Support

We provide a comprehensive set of self-control tools to help members manage their gaming activity. Deposit limits, playing time limits, and self-exclusion options are available to all accounts.

24/7 Customer Support

Our Malay-speaking support team is ready to assist you with any enquiries relating to terms, accounts, or transactions at any time — 24 hours a day, seven days a week without interruption.

Understand Our Terms? Join my3win Now!

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